Shipping and Returns

Shipping, Deliveries & Returns

Shipping & Deliveries

iNature's shipping times vary depending on date of purchase and the specific product ordered. If you have a question about your product's specific order time, please feel free to email us at chenzhiqiang@naturelotus.com.

Shipping Details

• Purchasing and shipping is available only within the 48 contiguous United States. 
• We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations or to freight forwarders. 
• If you ordered multiple products, you may receive multiple shipments.
• We do not offer expedited shipping. 
• Partner products may not be shipped directly by iNature but iNature will be responsible for all order notifications and status updates from orders placed on www.naturelotus.com.

Return Details

• We are only able to accept goods returns on undamaged, unmodified products.
• We are only able to process refunds to the original source of payment.

Return Process

To initiate a return, just email us at chenzhiqiang@naturelotus.com..  

Your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request.

Damages

If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right.  

Please contact us at chenzhiqiang@naturelotus.com.. with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair your seating, we will arrange a refund or exchange.