Warranty Policy

This limited warranty is provided by Cozy Nest ("we") to you, the original purchaser of the products listed below ("products"). Please note that our limited warranty is not transferable to any subsequent purchaser or recipient of the Products.

 

Products covered by this warranty:

The cabinet has a valid warranty of 3 years

 

What does this limited warranty cover?

  • Our products arrive unused, stained, and damaged in the following conditions:
  • Food, drink, body and pet stains
  • accidental tear

 

Under normal use, except for malicious human damage, the following conditions occur:

  • Broken connections
  • Wood splintering, cracking or peeling
  • Minor burns and heat marks

 

How to get warranty service:

If you are experiencing problems with the product, please contact us at cozynesthome2410@gmail.com.

 

Please send your purchase order page as proof of purchase. Proof of purchase is necessary for the warranty to be valid. To help us evaluate the problem, please send photos of the product taken from all angles and distances. If possible, please include a photo of the box the product arrived in, as the box may have been damaged during shipping. If it is not possible to document the problem with photos, you are also welcome to send a short video.

 

What steps will be taken to address warranty issues?

Cozy Nest will typically respond within 1 business day of receiving your request. Cozy Nest will inspect the product and determine if it is covered under this limited warranty. We will then, at our sole option, arrange for a replacement part or, if necessary, a complete replacement. In these cases, we will cover the cost of the spare parts that we incur.

 

What is not covered by this limited warranty?

Warranty is valid only when the product is used for its intended purpose and under normal use. Defects or damage caused by negligence, misuse, accident, abnormal use, modification or commercial use are not covered by this limited warranty.

 

The warranty also does not cover damages caused by

  • Damage caused by human factors, accidents, misuse or product negligence
  • Damage during product delivery
  • Damage caused by pets (except body fluids)
  • Eliminate odors
  • Natural disaster
  • Chance event
  • Stolen or lost products
  • Riots, wars, looting and vandalism
  • Simultaneous filing of multiple claims
  • Failure to file a claim within the warranty period in question

 

Some states do not allow the limitation or exclusion of incidental or consequential damages, so this limitation or exclusion may not apply to you.

 

General statutory rights.

This warranty gives you specific legal rights, and you may also have other rights (specific rights vary by state).